FAQ

Creating an account is quick. Click the "Sign Up" or "Register" button on the homepage and enter your basic details: name, email, date of birth, and a secure password. You’ll also choose your preferred currency; Zone Casino accepts USD. Verify your email when prompted to activate the account. Keep your login details private and use a strong password to protect your account. New players may be asked to complete verification later, especially before a withdrawal. If you run into any issue during signup, use the live chat for fast help or email support@zonecasino.com for more detailed requests.

Zone Casino currently promotes a "20% Welcome Cashback" as a welcome offer. Cashback typically returns a percentage of your net losses over a specific period, reducing the sting of an unlucky session. Read the full bonus terms on the Promotions page to see eligibility, eligible games, minimum deposit requirements, wagering rules, and any maximum cashback caps. We never promise guaranteed winnings. Always check the bonus terms and wagering requirements before opting in, so you understand how the offer affects your play and withdrawals.

At this time, Zone Casino does not list active no deposit bonus codes publicly. No deposit offers are rare and subject to strict terms, so they may be offered only for limited promotions, loyalty rewards, or to specific players. If you want alerts about new no deposit offers, subscribe to Zone Casino’s newsletter and follow on-site promotions. Support can also confirm current promotions — contact live chat or email support@zonecasino.com for the latest details.

Zone Casino accepts major cards such as MasterCard and Visa, and operates in USD. To deposit, go to the Cashier, select a card option, enter the amount, and confirm. Deposits are usually instant, though your bank may take additional time. Withdrawals may require verification first and are processed according to the payment method you used. Processing times can vary by bank and card issuer, and withdrawal limits may apply. Always review the Cashier and Payments sections for the latest information on limits, fees, and expected processing windows.

Wagering requirements tell you how many times you must play through a bonus (bonus amount or bonus + deposit) before withdrawing winnings linked to that bonus. For example, a 20x wagering requirement on a $10 bonus means you must wager $200 before cashout. Different games contribute differently to requirements, and bets that exceed maximum allowed sizes may void your bonus. Always read the specific terms tied to each promotion to know how contributions, time limits, and maximum bet rules apply.

Yes. Zone Casino is designed to work on modern iOS and Android devices through mobile-friendly web pages and, where available, optimized apps. Most slots, table games, and live titles from providers like 1X2gaming are playable on mobile with responsive controls and touch-friendly layouts. If you experience display or control issues, try clearing your browser cache, updating your OS and browser, or switching to a different network. For persistent problems, reach out via live chat for troubleshooting tips.

Zone Casino features a selection of slots, table games, and specialty titles, including content from providers such as 1X2gaming. You’ll find a mix of classic slots, video slots, and popular table games like blackjack and roulette. Progressive jackpots and exclusive releases may appear in the lobby. For a full look at the library and to learn which games count toward bonus playthroughs, check the game categories in the casino lobby or read our Zone Casino review. Provider lineups and game availability can vary by jurisdiction and over time.

Zone Casino operates under regulated gaming standards appropriate to the markets it serves. Licensed casinos use independent testing labs to ensure game fairness and random outcomes. Zone Casino works with certified providers and follows industry-standard practices for RNGs and payout reporting. Always look for license and regulator information in the site footer or Legal section. If you need specifics about the license number, testing labs, or percent payout reports, contact support via live chat or email for documentation.

KYC (Know Your Customer) verification helps confirm your identity and protect both you and Zone Casino from fraud. When requested, you’ll be asked to upload documents such as a government ID, proof of address (utility bill or bank statement), and possibly a copy of the card used for deposits (with sensitive digits hidden). Verification requests often appear before a first withdrawal or for large transactions. Submit clear, legible scans or photos, and allow time for review. Keeping your account information accurate reduces delays.

For fast assistance, use the on-site live chat for immediate answers to most questions, including deposit problems, game loading, and bonus issues. For detailed requests or document submissions, email support@zonecasino.com with your account details and a clear description of the issue. Before contacting support, try basic troubleshooting: refresh the page, clear your browser cache, reboot your device, or try a different browser. Include screenshots and timestamps when possible to speed up resolution.

Zone Casino promotes responsible play and offers tools to help you control your gaming: deposit limits, session time reminders, loss limits, cooling-off periods, and self-exclusion options. You can usually set these limits in your account settings or request them through support. If you feel gambling is becoming a problem, seek professional help from organizations like Gamblers Anonymous or local support services. Contact support to activate limits or self-exclusion immediately; they can also point you to resources and hotlines.

Zone Casino uses industry-standard security measures to protect your data, including encryption for payment transactions and secure servers for personal information. Payment details are processed through trusted payment processors; Zone Casino accepts MasterCard and Visa in USD for card-based transactions. Never share your account password, and enable any available security features, such as two-factor authentication if offered. If you suspect unauthorized access, change your password immediately and contact support via live chat or email at support@zonecasino.com.